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Merchandise Return Policy

Effective Date: September 9, 2026
Last Updated: October 26, 2026

1.  What This Policy Covers

This policy applies to physical merchandise purchased through the SHCI Store at shciconsult.org. Memberships, eBooks, micro-courses, and other digital or downloadable content are governed by our Terms of Service and are non-refundable once access has been granted. Advisory Services follow the rescheduling terms stated at the time of booking. The flagship book is sold through Amazon and is subject to Amazon’s return policy, not ours.

2.  Everything Is Made to Order

SHCI merchandise is produced on demand. Nothing sits in a warehouse — each item is printed and assembled specifically for you after you order it, then shipped directly from the production facility.

That is what keeps a small, independent operation able to offer branded goods at all. It also means there is no inventory to restock a returned item into. That is why this policy replaces anything we got wrong, and why all other sales are final.

Please check the size chart before ordering. It is on every apparel product page. Made-to-order items cannot be resold, so a careful size choice at checkout is the single best thing you can do for both of us.

3.  If Something Is Wrong With Your Order

Only damaged or defective items are accepted for return. If your item arrives damaged, defective, misprinted, or not what you ordered, we replace it at no cost to you.

To return an item: follow the instructions on the return form enclosed with your order, within 30 days of delivery.

Once confirmed, a replacement is produced and shipped at our expense. If the same item cannot be reproduced, you receive a full refund for it.

4.  If You Ordered the Wrong Size or Changed Your Mind

All sales are final. We do not accept returns, offer exchanges, or issue refunds for size changes, color changes, or changes of mind.

This is not a preference — it is a consequence of how the merchandise is made. Your item is printed and assembled specifically for your order. It cannot be returned to stock, resold, or passed to another customer, because no stock exists. A replacement in a different size is not an exchange; it is an entirely new garment that has to be manufactured from scratch.

Please use the size chart on every apparel product page before you order. It is the one step that prevents this situation entirely, and it takes thirty seconds.

If you would like a different size, you are welcome to place a new order at any time. Your member discount applies as usual.

5.  Items We Cannot Replace

  • Quality issues reported more than 30 days after delivery.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Personalized or custom-text items, unless the error is ours.

  • Items purchased through any channel other than the SHCI Store.

6.  Cancelling an Order

Production usually begins within a few hours of purchase. Your order confirmation shows whether your order can still be cancelled, and your order tracking email shows its progress. Once an item is in production it cannot be cancelled, because it has already been made for you.

7.  Shipping Problems

  • Package never arrived, or tracking shows delivered but nothing arrived — follow up within 30 days using the tracking and contact information in your shipping confirmation email.

  • Package lost in transit — we replace the item at no cost to you.

  • Undeliverable due to an incorrect address at checkout — the package is returned to the production facility. We can reship, but the buyer covers the reshipping cost.

  • Returned packages must be claimed within 30 days. Unclaimed items are donated to charity and cannot be reshipped — a new order would have to be placed.

  • Customs duties, import taxes, and brokerage fees on international orders are the buyer’s responsibility.

8.  How to Start a Claim

For a damaged or defective item, follow the instructions on the return form enclosed with your order, within 30 days of delivery.

For a package that never arrived, follow up using the tracking and contact information in your shipping confirmation email, within 30 days of the estimated delivery date.

9.  Member Pricing

SHCI members receive a member discount on SHCI Store merchandise. Replacements for defective or misprinted items are issued at no cost regardless of what you paid. Membership status is never affected by a store claim.

10.  Your Statutory Rights

Nothing in this policy limits any right you have under applicable consumer-protection law. Where the law of your jurisdiction grants you cancellation or refund rights beyond those described here, those rights apply. This policy is governed by the laws of the State of Louisiana, consistent with our Terms of Service.

11.  Contact Us

Superior Healthcare Clinical Informatics Consulting, LLC
Email: info@shciconsult.org
Website: shciconsult.org